Residential Site Manager / House Manager

Charlotte, NC

Full Time

Entry Level

House Manager / Residential Site Manager – I/DD Supported Living

Position Type: Full-Time, Non-Exempt

Schedule: Wednesday – Sunday, 12:00 PM – 8:00 PM

Pay Rate: $20.00 – $22.00 / hour

Join Our Team

Covenant Case Management Services (CCMS) is seeking an energetic, compassionate, and organized House Manager to oversee and coordinate all operational aspects of a single supported living home.

In this vital role, you will focus on day-to-day supervision, staff scheduling, safety, and resident well-being within the residence. You will serve as the heartbeat of the home, ensuring a safe, supportive environment for our residents while collaborating closely with a Supervising Qualified Professional (QP).

What You Will Do | Responsibilities

Team Leadership & Scheduling

Supervise & Coordinate: Lead direct care staff assigned to the residence, ensuring high performance and adherence to best practices.
Master the Schedule: Drive all scheduling activities, manage shift/on-call coverage, and step in to fill scheduling gaps as needed.
Systems Management: Utilize HRIS and EHR systems to manage schedules, track compliance, and enter detailed shift documentation notes.
Onboarding & Training: Lead the onboarding process for new house staff and provide ongoing, house-specific training centered on resident needs and Individualized Service Plans (ISPs).

Resident Care & Advocacy

Partner with the QP: Collaborate with the Qualified Professional to ensure ISPs are implemented consistently and accurately by all staff.
Advocate: Champion the needs of residents and families to ensure they have full access to necessary services, resources, and community activities.
Relationship Building: Maintain positive, professional relationships with residents, their families, and external service providers.
Care Coordination: Coordinate and assist with resident move-ins/move-outs (including checklists and medication management) and accompany residents to medical appointments when necessary.

House Operations & Compliance

Daily Operations: Maintain the highest standards of safety, cleanliness, maintenance, and inventory (emergency supplies, groceries, medications).
Safety & Compliance: Conduct regular safety drills, facilitate house inspections, and ensure strict adherence to company policies and program standards.
On-Call Support: Remain available for scheduled on-call crisis services, utilizing a clear escalation pathway for emergencies.
Documentation: Conduct and document regular house-level staff meetings, collaborating with the Supervising QP on performance improvement measures.

What We Are Looking For | Qualifications

Experience: Minimum of one (1) year of direct experience working with individuals with Intellectual and Developmental Disabilities (I/DD).
Education: High school diploma, GED, or higher education from an accredited institution (Required).
Licensure: Valid State Driver’s License with a clean driving record (Required).
Background Check: Successful completion of a criminal background check (Required).
Core Skills: Strong communication, leadership, adaptability, and proactive problem-solving abilities. Working knowledge of behavioral sciences or allied I/DD disciplines is highly preferred.
Tech & Resources: Reliable personal transportation, a smartphone, and dependable internet access.
Physical Demands: Ability to lift up to 50 pounds to assist residents and manage house needs.

Location & Travel

This is a fully on-site position.
Minimal local travel is required for resident appointments or community activities.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion. Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws. We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

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Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

The shift for this position is Wednesday through Sunday, 12:00 PM – 8:00 PM on-site. Are you reliably available to work this exact schedule?*

How many years of direct experience do you have working with individuals with Intellectual and Developmental Disabilities (I/DD)?*

Do you possess a valid State Driver’s License and have a clean driving record?*

Do you have reliable personal transportation, a smartphone, and dependable internet access?*

Have you previously used an Electronic Health Record (EHR) system (like Therap, ShareNote, etc.) or an HRIS/scheduling platform for tracking compliance and shift notes?*

This role requires managing the house schedule and stepping in to fill shift gaps when necessary. Can you briefly describe a time when you had to handle a last-minute staffing shortage or call-out? How did you resolve it?*

A key part of this role is partnering with a Qualified Professional (QP) to ensure Individualized Service Plans (ISPs) are implemented correctly. How do you handle a situation where a direct care staff member isn't following a resident's service plan correctly?*

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Welcome to the Covenant Case Management Services careers page!

We're a team of passionate and dedicated professionals committed to providing compassionate care and support to those who need it most. If you're looking for a rewarding career where you can make a real impact on people's lives, you've come to the right place.

We believe that our work is more than just a job; it's a calling. We're looking for individuals who share our values of integrity, empathy, and excellence. Explore our open positions and find your purpose with us. We can't wait to see what you can bring to our team.