Direct Support Professional

Charlotte, NC

Contracted

Entry Level

At Covenant Case Management Services, we are dedicated to empowering individuals with intellectual and developmental disabilities to live fulfilling, meaningful, and independent lives. Our mission is built on person-centered care, dignity, and active community involvement. We foster a safe, supportive environment where both our clients and our team members can thrive.

Role Overview

We are seeking a compassionate, reliable, and detail-oriented Direct Support Professional (DSP) to provide Community Living Support (CLS) and Respite care for an individual in our program. In this role, you will deliver high-quality, personalized assistance in both home and community settings, working closely with the client and their family to promote safety, personal growth, and daily enrichment.

Key Responsibilities

Daily Living Support: Provide hands-on assistance with routine daily living activities, personal care, and skill-building exercises tailored to the client's goals.
Community Engagement: Assist and guide the client during community outings, social events, and recreational activities to promote active community inclusion.
Family & Team Collaboration: Partner closely with the client and their family to understand unique preferences, routine needs, and personalized care plans.
Communication & Care Coordination: Maintain clear, proactive communication with supervisors, family members, and the care team regarding progress, updates, and schedule shifts.
Safety & Compliance: Strictly adhere to agency health and safety protocols, state regulatory guidelines, and person-centered support plans.

Qualifications & Requirements

Education: High school diploma or equivalent (Required).
Driving Credentials: Valid North Carolina Driver’s License with reliable personal transportation (Required).
Screening: Ability to successfully pass standard background checks (Required).
Experience: Minimum of 1 year of caregiving or direct support experience preferred.
Core Competencies: Strong interpersonal communication, active listening, patience, and a genuine passion for caregiving.

Schedule & Work Hours

This role features a structured schedule tailored to the client's academic calendar, along with occasional respite hours.

When School is in Session:

Monday, Tuesday, Friday: 3:00 PM – 7:00 PM
Thursday: 4:00 PM – 7:00 PM

When School is Out (Holidays / Breaks / Summer):

Monday: 3:00 PM – 7:00 PM
Tuesday: 12:00 PM – 7:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 4:00 PM – 7:00 PM
Friday: 12:00 PM – 7:00 PM

Respite Hours: Additional shifts available as needed.

Why Join Covenant Case Management Services?

Competitive Compensation: Hourly rates that reflect your dedication and experience.
Impactful Work: Opportunity to build long-term relationships and make a direct difference in someone's daily life.
Supportive Environment: Collaborative leadership team committed to assisting field personnel with resources and guidance.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

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Do you have a valid driver's license?*

What's your citizenship / employment eligibility?

What's your highest level of education completed?*

Are you 18 years of age or older?*

Earliest start date?*

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

Do you have any professional experience working with individuals with intellectual or developmental disabilities (IDD)?*

Which statement best describes your experience and comfort level working with high-energy individuals who have significant behavioral needs?*

This position involves transporting individuals into the community for activities and appointments. Do you possess a valid driver’s license, reliable transportation, and auto insurance?* YesNo

What drew you to the field of human services, and specifically to working as a Direct Support Professional?

Are you willing and able to undergo a standard background check, driving record check, and healthcare registry check as required by state regulations?

Are you comfortable documenting client progress daily using a computer, tablet, or mobile electronic logging system (like Therap)?

Do you currently hold a valid CPR and First Aid certification that included an in-person, hands-on skills assessment?*

Can you commit to the following schedule:

DSP Schedule when member is in school:
Monday, Tuesday, Friday: 3 pm - 7 pm
Thursday: 4 pm - 7 pm

DSP Schedule when member is not in school:
Monday: 3 pm - 7 pm
Tuesday: 12 pm - 7 pm
Wednesday: 10 am - 5 pm
Thursday: 4 pm - 7 pm
Friday: 12 pm - 7 pm
Respite: As needed* YesNo

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Welcome to the Covenant Case Management Services careers page!

We're a team of passionate and dedicated professionals committed to providing compassionate care and support to those who need it most. If you're looking for a rewarding career where you can make a real impact on people's lives, you've come to the right place.

We believe that our work is more than just a job; it's a calling. We're looking for individuals who share our values of integrity, empathy, and excellence. Explore our open positions and find your purpose with us. We can't wait to see what you can bring to our team.