Associate Professional (AP) - Residential Services

Charlotte, NC

Full Time

Entry Level

Associate Professional – Residential Transitional Support

Location: Hybrid (Includes periodic travel to residential sites, community homes, and corporate offices)

Position Type: Full-Time, Entry-Level

Pay Rate: $18.00 – $24.00 / hour

Benefits: Generous Total Rewards Plan (Health Insurance, 401k Match), Structured Professional Path toward Qualified Professional (QP) status.

Join Our Team

Covenant Case Management Services (CCMS) is seeking a motivated, detail-oriented Associate Professional (AP) with a passion for intellectual and developmental disabilities (I/DD) to support our residential service lines. This includes Supported Living, Alternative Family Living (AFL), and the Long-Term Care Support (LTCS) framework.

This entry-level role works in close partnership with a Qualified Professional (QP) under the strategic oversight of the Director of Residential. Designed as a growth pathway into a broader QP role with clearly defined milestones and supervision, you will expand caseload oversight, ensure seamless coordination across treatment teams, and uphold a high-quality "white-glove" experience for our families.

What You Will Do | Responsibilities

Residential Onboarding & Family Coordination

Smooth Transitions: Collaborate with Legally Responsible Parties (LRP), treatment teams, intake, and onboarding staff to initiate services for members entering AFL or Supported Living.
White-Glove Service: Serve as the primary operational touchpoint during residential placement orientation, ensuring a welcoming family experience and a seamless handoff to the assigned QP.
Program Delivery: Develop and deliver onboarding programs for families and residential providers to establish clear roles and communication channels from day one.
Care Alignment: Connect with care managers to confirm accurate Individual Support Plan (ISP) start dates and align service initiation with physical housing move-in timelines.

Service Coordination & Tracking

Daily Scheduling: Implement and manage daily schedules of residential services and living activities in collaboration with the QP and site leadership.
Team Communication: Maintain ongoing communication with care managers, DSPs, and home managers to align daily service delivery with the ISP and NC Innovations Waiver requirements.
Skill Integration: Coordinate with the QP to integrate skill-building interventions (independent living skills, community integration) into members' daily routines.

Data Collection, Documentation & Audit Readiness

Data Management: Collect, organize, and enter residential data (daily shift notes, progress updates, ISP data points, behavior tracking) into internal systems.
Audit-Ready Records: Assist in completing residential service notes under supervision to ensure timely, accurate records matching NC DMH/DD/SAS standards.
Compliance Monitoring: Monitor field-level service adherence across LTCS, Supported Living, and AFL lines. Verify home-level certifications (CPR, First Aid, state modules) and audit routine safety drill records.

Assessments & Clinical Support

Assessments: Support the preparation and execution of residential environment, safety, and functional assessments as directed by the QP.
Information Gathering: Collect details from residential team members, families, and housing providers to inform assessments and ongoing ISP updates.

Crisis & Escalation Support

Protocol Development: Assist in developing residential crisis protocols and behavioral support integrations.
First-Line Escalation: Serve as an operational escalation point for residential and family concerns when the QP or clinical staff are temporarily unavailable.

Cross-Functional & Culture Support

Teamwork: Provide backup support to colleagues during peak periods, vacations, or absences to ensure operational continuity.
Culture & Ethics: Maintain high standards of data integrity, confidentiality (HIPAA), and ethics. Engage constructively with teammates to foster a positive, growth-oriented culture.

What We Are Looking For | Qualifications

Experience: Entry-level welcome; 0–2 years of experience in human services, I/DD support, or residential/AFL/Supportive Living environments preferred.
Core Skills: Strong organizational, communication, and teamwork abilities; high attention to detail; and readiness to develop rapidly under clinical supervision.
Tech & Resources: Reliable personal transportation for site visits, a smartphone, and dependable internet access.
Physical Demands: Ability to assist with lifting up to 50 pounds as needed for client care tasks in a residential setting.

Education & Licensure Requirements

To qualify as an Associate Professional (AP), candidates must possess a qualifying degree/credential matching one of the following state-regulated categories:

Graduate Level (Human Services): Master’s degree with under one (1) year of professional, post-graduate human services experience.
Undergraduate Level (Human Services): Bachelor’s degree in a relevant human services field paired with fewer than two (2) years of full-time, post-degree experience.
Undergraduate Level (Alternative Fields): Bachelor’s degree in a non-human services discipline paired with under four (4) years of post-bachelor's professional human services experience.
Registered Nursing (NC Licensure): Active NC RN license with less than four (4) years of experience supporting MH/DD/SA populations.

Note: Associate Professionals function under the immediate clinical guidance of a departmental Qualified Professional (QP) and must maintain a current, signed, annual supervision roadmap.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion. Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws. We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

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This position is a hybrid role that requires regular, local travel to residential sites, community homes, and corporate offices for facility oversight and team alignment. Are you able and willing to meet these local travel requirements?*

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This role requires a high degree of data integrity, including tracking safety drills, auditing home certifications, and assisting with service notes to ensure audit readiness. Can you describe your experience with data tracking or utilizing digital documentation tools (like an EHR or CRM platform)?*

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