Medical Records Coordinator

Charlotte, NC

Full Time

Entry Level

Join Our Mission

At Covenant Case Management Services, we are dedicated to providing high-quality care and advocacy for our clients. We are seeking a detail-oriented Medical Records Coordinator to join our Quality Management team. In this role, you will be the guardian of client information, ensuring that every record is accurate, secure, and compliant with the highest legal and ethical standards.

What You Will Do | Responsibilities

As a Medical Records Coordinator, you will manage the lifecycle of client information—from initial intake to secure disposal. Your daily impact includes:

Record Integrity: Maintain and update client records within our Electronic Health Record (EHR) systems and physical files.
Compliance & Consent: Obtain necessary signatures on consent forms from clients and Legally Responsible Persons (LRP) to ensure departmental compliance.
Information Security: Process record requests from providers and authorized parties while strictly adhering to HIPAA and privacy regulations.
Quality Oversight: Review records for accuracy; flag and correct missing or erroneous information.
Audit Support: Retrieve and prepare documentation for audits, legal reviews, and internal quality checks.
Administrative Coordination: Create monthly documentation spreadsheets and oversee record retention and secure disposal schedules.
Support & Training: Assist staff in locating documentation and provide training on proper record-keeping procedures.
Client Advocacy: Follow up with clients and LRPs to educate and assist with inquiries regarding their records.

What We Are Looking For | Qualifications

Education: High school diploma or equivalent required; Bachelor’s degree preferred.
Expertise: Solid understanding of clinical documentation, EHR software, and HIPAA privacy laws.
Skill Set: Exceptional organizational skills with a "eagle eye" for detail and accuracy.
Communication: Strong interpersonal skills to provide excellent customer service to clients and staff alike.
Work Ethic: Ability to work independently, manage sensitive data with the utmost confidentiality, and meet deadlines.

Location & Environment

This is a hybrid position. While you will enjoy the flexibility of remote work, you must have a conducive work environment with:

Stable, high-speed internet.
A quiet, private, and HIPAA-compliant space to handle sensitive client information.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

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What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

Are you 18 years of age or older?*

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Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

Please describe your experience working with sensitive health information. How have you ensured 100% HIPAA compliance when processing records requests or sharing data with third parties?*

Which Electronic Health Record (EHR) systems have you used in the past? On a scale of 1-10, how comfortable are you navigating these systems to audit for missing documentation or signatures?*

In this role, you will be flagging errors or missing information in client files. Tell us about a time you caught a significant error in a record or report. What was the error, and how did you resolve it?*

As this is a hybrid role, do you have a private, quiet, and secure (HIPAA-compliant) home office space with stable high-speed internet to manage sensitive client data?*

The starting pay range for this position is $22.00 – $24.00 per hour. Does this align with your salary expectations for this role?*

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Welcome to the Covenant Case Management Services careers page!

We're a team of passionate and dedicated professionals committed to providing compassionate care and support to those who need it most. If you're looking for a rewarding career where you can make a real impact on people's lives, you've come to the right place.

We believe that our work is more than just a job; it's a calling. We're looking for individuals who share our values of integrity, empathy, and excellence. Explore our open positions and find your purpose with us. We can't wait to see what you can bring to our team.