Covenant Case Management Services

Direct Support Professional

Matthews, NC - Contracted

Covenant Case Management Services is seeking an experienced, steady, and compassionate Direct Support Professional (DSP) to provide one-on-one behavioral and community living support as an independent contractor (1099).

This role supports two separate individuals with intellectual and developmental disabilities (IDD) who exhibit high behavioral support needs. You will provide structured daily support, proactive redirection, transportation, and day program engagement at the Dream Center. If you have a calm presence, strong crisis de-escalation skills, and a genuine passion for guiding individuals through behavioral challenges to thrive with purpose, we welcome your application.

Key Responsibilities

  • Behavior Support & De-Escalation: Implement individualized behavior support plans with a calm, reassuring, and steady presence. Use proactive redirection, active listening, and positive reinforcement to manage challenging behaviors and ensure personal safety.

  • Direct Care & Daily Assistance: Provide hands-on assistance with essential daily living activities (ADLs), including personal hygiene, dressing, toileting support, meal preparation, medication administration, and vigilant supervision.

  • Day Program Support: Accompany and assist the individual at the Dream Center day program, providing structured guidance during activities, social interactions, and skill-building exercises.

  • Safe Transportation: Safely transport the individual to and from the Dream Center day program while maintaining behavioral focus in transit.

  • Community Integration: Guide and monitor individuals during outings, modeling appropriate social boundaries and ensuring a safe, positive environment at all times.

  • Documentation & Coordination: Maintain detailed, objective daily logs tracking behavioral incidents, service goals, and routine updates, collaborating closely with agency coordinators and families.

Schedule & Case Details

This position supports two distinct cases totaling approximately 16 hours per week:

  • Case 1 (Huntersville, NC):

    • Schedule: Mondays | 6 Hours (Flexible daytime hours)

    • Details: Individual resides in Huntersville (approximately 36 minutes from the day program). Involves transportation to/from and active support at the Dream Center, with continuous behavioral oversight.

  • Case 2 (Near Day Program):

    • Schedule: Monday through Friday | 4:00 PM – 6:00 PM (CLS)

    • Details: Individual resides 5–10 minutes from the day program. Focuses on late-afternoon home and community living support with behavioral supervision.

Qualifications & Requirements

  • Education: High school diploma or equivalent (Required).

  • Behavioral Experience: Minimum of 1–2 years of experience working with individuals with intellectual disabilities who exhibit high behavioral support needs or behavioral challenges (Required).

  • De-Escalation Skills: Proven ability to remain calm under pressure, redirect behavioral escalations, and maintain a structured, safe environment. Training in behavioral intervention (e.g., NCI, CPI, or similar crisis management) is strongly preferred.

  • Driver's License: Valid North Carolina driver's license, clean driving record, and reliable personal vehicle with adequate insurance for client transport (Required).

  • Screening: Ability to successfully pass a comprehensive criminal background check and pre-contract screening (Required).

  • Employment Status: Comfort operating as an independent contractor under a 1099 agreement.

  • Core Competencies: Emotional resilience, patience, dependability, strong communication skills, and a heart for serving others.

Why Partner with Covenant Case Management Services?

  • Competitive Compensation: Earn $20.00 / hour.

  • Consistent Part-Time Hours: Structured weekly schedule combining weekday afternoons and a flexible Monday daytime shift.

  • Meaningful Impact: Use your specialized behavioral skills to make a lasting difference in the lives of those we serve and their families.

  • Supportive Case Management Team: Collaborate with an experienced leadership team that provides clear guidance, behavioral plan details, and responsive communication.

About Covenant Case Management Services

Founded in 2010, Covenant Case Management Services empowers individuals with intellectual and developmental disabilities (IDD) to live fulfilling, purpose-driven, and independent lives. Guided by person-centered values, we partner with our community through education, advocacy, and relational care to ensure those we serve experience healthy, hopeful futures.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.

Apply: Direct Support Professional
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