Covenant Case Management Services

Clinical Development Director, Residential

Charlotte, NC - Full Time

Covenant Case Management Services is seeking a Residential Clinical Development Director to provide executive-level leadership and strategic oversight for our entire residential service line—including Supportive Living, Alternative Family Living (AFL), and Long-Term Care Support (LTCS). In this key role within the Clinical Department, you will oversee the clinical, operational, and financial health of residential services, managing a multidisciplinary team of Qualified Professionals (QPs) and facilities managers to ensure high-quality, person-centered support.
 

Key Responsibilities

Strategic Leadership & Program Oversight

  • Direct and oversee all residential programs (AFL, Supportive Living, and LTCS) to ensure alignment with NC Division of Mental Health, DD, and SAS standards and state regulations.

  • Formulate and execute long-term strategic initiatives to enhance service delivery, drive agency growth, and sustain Covenant’s mission.

  • Serve as the final point of accountability for program-specific IPP/Individual Support Plans and IDD Waiver compliance across all residential sites.

Team Management & Clinical Supervision

  • Provide direct supervision, mentorship, and performance management for Qualified Professionals (QPs) and the Manager of Supportive Living & Facilities.

  • Foster a culture of professional accountability, ensuring teams effectively manage caseloads, charting, quarterly goal reviews, and Medical Record Review findings.

  • Oversee recruitment, onboarding, and high-level training to maintain a robust residential leadership pipeline.

Operational & Financial Excellence

  • Partner with executive leadership and the CPCO to manage departmental budgets, resource allocations, and facilities requirements.

  • Oversee facilities management to guarantee safe, therapeutic, and fully compliant living environments.

  • Analyze program metrics and clinical outcomes to identify trends, mitigate risks, and drive continuous process improvements.

LTCS Framework Integration & Quality Assurance

  • Direct the integration of the Long-Term Care Support (LTCS) framework across all residential divisions to establish a standardized culture of excellence.

  • Oversee comprehensive learning plans and competency-based training, ensuring 100% compliance with required certifications (CPR/First Aid, state mandates).

  • Lead the department’s response to audits, critical incidents, and quality improvement initiatives to maintain a "survey-ready" status at all times.

  • Collaborate with the CQO and Supported Living Manager to meet operational standards for annual Medicare and Innovations licensure.

Cross-Functional & Stakeholder Leadership

  • Act as a senior liaison between Covenant, state regulatory bodies, community partners, and families.

  • Champion systemic improvements in residential care across high-level clinical and professional forums.

  • Support cross-functional operations by assisting colleagues during peak periods, supporting data ethics and privacy compliance, and driving employee engagement initiatives (DEI, onboarding, recognition).

Qualifications & Requirements

Education & Certification

  • Education: Bachelor’s Degree in a Human Services field required (Master’s Degree preferred).

  • Licensure: Must meet Qualified Professional (QP) status according to 10A NCAC 27G .0104.

  • Driver's License: Valid NC Driver’s License with reliable transportation for regional travel.

Experience & Expertise

  • 5–7+ years of professional experience in IDD services.

  • 3+ years in a significant supervisory or management role leading clinical and operational teams.

  • Deep operational knowledge of NC Innovations Waiver, AFL, and Supportive Living regulations.

Core Competencies

  • Executive Leadership: Advanced ability to manage managers, lead professional clinical staff, and cultivate a positive, growth-oriented culture.

  • Strategic Problem-Solving: Ability to interpret complex state policies and translate them into streamlined operational procedures.

  • Communication & Oversight: Superior verbal and written communication skills for executive reporting, stakeholder presentations, conflict resolution, and budgetary oversight.

Covenant Rewards for You

  • 🏥 Comprehensive Total Rewards: Generous health insurance options, wellness benefits, and career support.

  • 🪙 Financial Security: 401(k) plan with company matching.

  • 🚀 Leadership Growth: Continuous opportunities for executive development within a compassionate, mission-driven community.

Apply: Clinical Development Director, Residential
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