Residential Site Manager / House Manager

Charlotte, NC

Full Time

Entry Level

House Manager / Residential Site Manager – I/DD Supported Living

Position Type: Full-Time, Exempt

Pay Rate: $45,000-55,000 / year

Covenant Case Management Services is seeking an energetic and compassionate Live-In House Manager with experience in intellectual and developmental disabilities (I/DD). This role is responsible for the overall management of the site and the supervision of direct care staff to ensure high-quality support for residents. This is a live-in position with a recurring schedule of 7 days on, followed by 5 days off. This role is non-exempt and focuses on day-to-day supervision, scheduling, safety, and resident well-being within one residence, with escalation to supervision as needed.

What You Will Do | Responsibilities

Supervise and coordinate direct care staff assigned to the residence, ensuring performance and adherence to best practices.
Drive all scheduling activities for the house, fill in for any gaps in scheduling and escalate any scheduling challenges to the QP.
Work in the HRIS and EHR systems to support scheduling and compliance.
Manage house-level staffing activities, including scheduling, shift coverage, and on-call coverage as needed.
Take the lead for onboarding for new staff and provide ongoing, house-specific training on resident needs, review all resident ISPs, and related information.
Partner with the QP regarding individualized support and service plans are implemented consistently by staff within the home.
Maintain positive relationships with residents, families, and external service providers relevant to the residence.
Lead daily operations, including safety, cleanliness, maintenance, and stocking of required items (emergency supplies, medications, etc.).
Partner with QP to assist with and ensure all required staff training are completed and up-to-date.
Advocate for residents and families to ensure access to necessary services and resources.
Conduct regular house-level supervision meetings with staff, document performance, and address issues in collaboration with the Supervising Qualified Professional.
Be available for on-call crisis services as scheduled, with a clear escalation pathway for emergencies within the home.
Implement performance improvement measures and ensure compliance with program standards at the residence.
Ensure staff and contractors adhere to company policies and procedures.
Represent CCMS in community activities relevant to the residence and participate in interagency meetings as appropriate.
Be in charge of house safety drills, inspections, and compliance with safety protocols.
Assist residents with move-ins and move-outs by coordinating schedules, checklists, and medication management as required.
Coordinate resident appointments and, when necessary, accompany them to required appointments.
Enter in “notes” for any shifts being covered to ensure compliance.
Assist with special projects as requested by leadership and senior leadership.
Perform additional duties and responsibilities as assigned by the Supervising Qualified Professional or Directors.

What We Are Looking For | Qualifications

Experience: At least one year of experience working with individuals with Intellectual and Developmental Disabilities (I/DD).
Skills: Excellent communication, leadership, adaptability, and problem-solving skills.
Resources: Reliable access to the internet, a cell phone, and dependable transportation.
Knowledge: Working knowledge of behavioral sciences and allied disciplines related to I/DD.
Physical Requirements: Ability to lift up to 50 pounds.

What We Are Looking For | Education & Licenses

Education: High school diploma, GED, or higher education from a recognized and accredited institution, required.
Criminal Background Check: Successful completion of a criminal background check, required.
Valid State Driver’s License, required

Location | Travel

On-site
Minimal travel may be required for appointments or community activities as directed

Covenant Rewards for You | Benefits

Generous Total Rewards Plan – including health insurance, 401k match, and career benefits
Diverse and inclusive community focused on growth, compassionate care, and a supportive work environment

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This is a live on-site position.

Are you able and willing to live on-site for this role?*

How many years of direct experience do you have working with individuals with Intellectual and Developmental Disabilities (I/DD)?*

Do you possess a valid State Driver’s License and have a clean driving record?*

Do you have reliable personal transportation, a smartphone, and dependable internet access?*

Have you previously used an Electronic Health Record (EHR) system (like Therap, ShareNote, etc.) or an HRIS/scheduling platform for tracking compliance and shift notes?*

This role requires managing the house schedule and stepping in to fill shift gaps when necessary. Can you briefly describe a time when you had to handle a last-minute staffing shortage or call-out? How did you resolve it?*

A key part of this role is partnering with a Qualified Professional (QP) to ensure Individualized Service Plans (ISPs) are implemented correctly. How do you handle a situation where a direct care staff member isn't following a resident's service plan correctly?*

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Residential Site Manager / House Manager

House Manager / Residential Site Manager – I/DD Supported Living

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